Shipping policy

This Shipping Policy explains how orders for clothing, apparel, fashion items, and related merchandise placed through mondressya.shop are processed, shipped, tracked, and delivered, and how we handle shipping delays, delivery problems, lost packages, damaged shipments, incomplete orders, and other shipping-related matters.

mondressya.shop is operated by MARICEL VILLASIS, doing business as mondressya.shop. In this policy, “mondressya.shop,” “we,” “us,” and “our” refer to that legal seller.

This policy should be read together with our Privacy Policy, Return and Refund Policy, and Terms of Service available on mondressya.shop.

1. Business Days and Order Cutoff

A “business day” means Monday through Friday, excluding United States federal holidays.

Our daily order cutoff is 3:00 p.m. America/Los_Angeles (Pacific Time). Orders received after the cutoff, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

Business days do not include Saturdays, Sundays, federal holidays, or days on which our fulfillment partners or applicable shipping carriers are not operating.

Orders placed during major promotional periods, seasonal sales, holidays, or periods of unusually high order volume may require additional processing time. Where a material processing delay occurs, we will provide appropriate notice to the customer.

2. Processing and Dispatch

Orders are normally processed and dispatched within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing may include payment authorization, fraud-prevention review, order verification, inventory confirmation, product preparation, packaging, and shipping-label preparation.

Payment, billing, address, fraud-prevention, or security verification may occasionally be required. If additional information is needed, we will contact the customer using the contact details provided with the order.

Unless the customer agrees otherwise, additional verification will not be used to unreasonably extend a promised dispatch period without appropriate notice.

An order is considered dispatched only when the package has been physically accepted by the shipping carrier responsible for transporting it to the customer.

Creating a shipping label, generating a tracking number, preparing a parcel, transferring an order to a fulfillment facility, or electronically transmitting shipping information to a carrier does not, by itself, mean that the carrier has physically accepted the shipment.

Customers will normally receive a shipping confirmation after dispatch when tracking information is available.

3. Shipping Cost and Estimated Delivery

Unless a different destination-specific estimate is clearly displayed before purchase, our standard shipping terms are:

Shipping term	Standard service
Processing and dispatch	1–3 business days
Transit after carrier acceptance	Approximately 6–9 business days
Estimated total time	Approximately 7–12 business days from the applicable processing start date
Standard shipping charge	Free

Standard shipping is free unless a different shipping method or charge is clearly disclosed before the customer completes the order.

The destination-specific delivery estimate displayed at checkout, where applicable, will apply to the order.

Delivery estimates are provided in good faith based on normal warehouse processing, carrier operations, delivery destination, product availability, and other relevant circumstances. Unless expressly stated otherwise, an estimated delivery date is not a guaranteed delivery date.

Delivery may take longer because of circumstances outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Carrier congestion or operational disruptions;

• Transportation interruptions;

• Customs inspections;

• Border processing;

• Destination-country holidays;

• Remote delivery locations;

• Government restrictions;

• Labor disruptions;

• Security inspections;

• Incorrect or incomplete delivery information;

• Peak holiday periods; or

• Other unforeseen logistical circumstances.

These circumstances do not limit any mandatory consumer right or remedy available under applicable law.

4. Dispatch Delays and Order Cancellation

If we cannot dispatch an order within the processing period stated above or another dispatch deadline expressly promised before purchase, we will make reasonable efforts to notify the customer.

Where appropriate, we may provide a revised estimated dispatch date and offer the customer the option to accept the revised timeframe or request cancellation of the affected unshipped order.

If a further material delay occurs, we will provide any additional notice or obtain any consent required by applicable law.

If consent is legally required and is not provided, or if we cannot fulfill the order within a required or agreed period, we may cancel the affected order and notify the customer.

Customers may request cancellation before dispatch by contacting:

info@mondressya.shop

If the order has not been dispatched and cancellation remains operationally possible, we will make reasonable efforts to cancel the order.

Once an order has been physically accepted by the shipping carrier, we may be unable to stop, cancel, intercept, or redirect the shipment.

This logistical limitation does not restrict any non-waivable consumer cancellation, return, refund, or other statutory right available under applicable law.

5. Shipping Destinations and Restrictions

We ship only to countries, territories, states, provinces, regions, and other destinations made available for selection through the checkout process on mondressya.shop.

Availability of a country or region at checkout does not necessarily guarantee delivery to every individual address within that destination.

Certain shipping carriers may be unable to deliver to:

• P.O. boxes;

• Military addresses;

• Remote or isolated locations;

• Restricted territories;

• Areas affected by government restrictions;

• Addresses outside normal carrier service areas; or

• Locations where delivery presents logistical or legal restrictions.

Where possible, destinations that we cannot serve will be excluded from checkout.

If we accept an order and later determine that delivery to the supplied address is unavailable, we will contact the customer.

Where a reasonable alternative delivery arrangement cannot be made, we may cancel the affected order and provide the remedy required by applicable law.

We reserve the right to decline or cancel an order where shipment would violate applicable trade restrictions, sanctions, carrier rules, customs requirements, or other laws or regulations.

6. International Duties and Other Charges

Free standard shipping does not necessarily mean that an international shipment is free from customs duties, import taxes, value-added tax, goods and services tax, customs clearance charges, or other government-imposed charges.

Unless checkout expressly states that applicable government-imposed import charges are included in the purchase price, such charges may be payable by the recipient directly to the destination-country customs authority, postal operator, delivery carrier, or another authorized party.

Government-imposed customs duties and import taxes are determined by authorities in the destination country and may depend on factors including:

• Product classification;

• Declared value;

• Country of origin;

• Destination;

• Local tax thresholds; and

• Applicable import regulations.

Any mandatory non-government shipping, handling, logistics, brokerage, or carrier fee charged directly by us will be disclosed before purchase where required.

Customers are responsible for complying with applicable destination-country import requirements.

Customers should consult the relevant customs authority if they require information about possible duties or import taxes before placing an order.

We are not responsible for delays caused by customs inspections, customs processing, border authorities, or the recipient’s failure to comply with lawful destination-country import requirements, except where applicable law provides otherwise.

7. Tracking and Split Shipments

When tracking is available, we will normally send a shipping confirmation containing the tracking information to the email address associated with the order.

Please allow up to 48 hours after dispatch for tracking information to become active in the carrier’s system.

A tracking status such as:

• “Label Created”;

• “Shipping Information Received”;

• “Shipment Information Sent”;

• “Pre-Shipment”; or

• Similar wording

does not necessarily mean that the shipping carrier has physically received the package.

An order containing multiple clothing products, sizes, colors, styles, accessories, or other merchandise may occasionally be divided into separate shipments.

Customers may therefore receive more than one package or more than one tracking number for a single order.

No additional standard shipping fee will be charged solely because we divide an order into multiple shipments.

Different parcels belonging to the same order may arrive on different dates.

Customers should review all tracking numbers provided before reporting an order as incomplete.

If we determine that one or more ordered items cannot be dispatched, we will contact the customer and provide any cancellation, replacement, refund, or other remedy required by applicable law.

8. Shipping Addresses and Failed Delivery

Customers are responsible for providing accurate and complete delivery information when placing an order.

This may include:

• Recipient's full name;

• Street address;

• Apartment, suite, unit, or building number;

• City;

• State or region;

• Postal or ZIP code;

• Country;

• Telephone number where required; and

• Any other delivery information reasonably required by the carrier.

Customers should carefully review their shipping address before submitting an order.

If an address correction is required, contact info@mondressya.shop as soon as possible.

We will make reasonable efforts to update an address before dispatch, but we cannot guarantee that an address can be changed after an order has entered fulfillment processing or after the carrier has accepted the package.

Customers are responsible for reviewing carrier notices and collecting packages from parcel lockers, carrier facilities, post offices, access points, or other authorized collection locations within the time specified by the carrier.

If a package is returned because of:

• An incorrect address supplied by the customer;

• An incomplete address;

• An unavailable recipient;

• Repeated failed delivery attempts;

• Failure to collect a package;

• Refusal of delivery without exercising an applicable legal return right; or

• Another circumstance reasonably attributable to the customer,

we will contact the customer after the package has been returned to us.

Where permitted by applicable law, the customer may be responsible for the actual reasonable cost of reshipping the order when the failed delivery resulted from incorrect information or conduct attributable to the customer.

No additional reshipping charge will apply where the failed delivery resulted from an error made by mondressya.shop or our fulfillment provider.

9. Delayed, Lost, or Misdelivered Packages

Customers should contact info@mondressya.shop and provide their order number if:

• Tracking has not updated for 7 business days;

• The package has not arrived within 5 business days after the latest estimated delivery date; or

• Tracking shows that a package was delivered but the customer cannot locate it after completing reasonable checks.

Before reporting a package shown as delivered as missing, customers should check, where applicable:

• The front door;

• Porch or entrance area;

• Mailbox;

• Parcel locker;

• Building reception;

• Concierge;

• Household members;

• Neighbors;

• Authorized pickup points;

• Safe-place locations;

• Carrier delivery notices; and

• Available carrier delivery photographs.

Once a delivery issue is reported, we may review:

• Tracking records;

• Delivery scans;

• GPS or delivery-location information provided by the carrier;

• Shipping address details;

• Delivery photographs;

• Carrier investigation results; and

• Other reasonably available shipping evidence.

We will contact the carrier where appropriate and keep the customer reasonably informed regarding the investigation.

Customers will not be required to independently resolve a carrier claim as a condition of receiving reasonable assistance from mondressya.shop.

If the available evidence reasonably establishes that a package was lost, misdelivered, or otherwise not properly delivered before delivery was completed, we will provide an appropriate remedy, which may include a replacement at no additional cost, a refund, or another remedy required by applicable law.

If reliable evidence establishes that the package was properly delivered to the address supplied with the order, we will explain the result of our review and any reasonably available next steps.

A carrier investigation will not be used to unreasonably delay, deny, or restrict a mandatory consumer remedy.

10. Damaged, Defective, Incomplete, or Incorrect Shipments

If an order arrives damaged, defective, incomplete, materially different from its description, or different from what was ordered, customers should contact:

info@mondressya.shop

as soon as reasonably possible after discovering the issue.

Please provide:

• Order number;

• Customer name;

• Description of the issue;

• Name of the affected product;

• Size and color where applicable;

• Photographs of the affected product where reasonably available;

• Photographs of the external packaging where relevant; and

• Photograph of the shipping label where relevant.

Photographs may help us investigate shipping damage, incorrect items, manufacturing issues, or missing contents, but photographs will not be required where providing them is impossible or where applicable law provides otherwise.

For clothing and apparel orders, shipping or fulfillment problems may include:

• Receiving a different garment from the item ordered;

• Receiving the wrong size compared with the size stated on the order;

• Receiving the wrong color or style;

• Receiving a garment damaged during transit;

• Missing items;

• Significant manufacturing defects;

• Torn or materially damaged clothing upon arrival; or

• Receiving an incomplete shipment.

Normal differences caused by screen settings, lighting conditions, photography, manufacturing tolerances, or fabric characteristics will not automatically constitute shipping damage, provided the product remains materially consistent with its description and applicable consumer law.

Where the available evidence reasonably establishes that an item is damaged, defective, incomplete, incorrect, or otherwise non-conforming, we will offer an appropriate remedy required by applicable law at no additional cost to the customer.

Customers should not send an unauthorized return solely because of a shipping problem unless instructed by us or otherwise permitted under our Return and Refund Policy.

Where a return is required and authorized, the return address is:

mondressya.shop
4390 QUIMBY RD
SAN JOSE, CA 95148
United States

Customers should contact info@mondressya.shop before returning a product so that the return can be properly identified and processed.

11. Consumer Rights

This Shipping Policy operates in addition to any rights and remedies available to customers under applicable consumer protection law.

Nothing in this policy excludes, limits, restricts, replaces, or waives any legal right or remedy that cannot lawfully be excluded or waived.

This includes, where applicable, consumer rights concerning:

• Dispatch delays;

• Delivery delays;

• Failure to deliver;

• Order cancellation;

• Lost shipments;

• Misdelivery;

• Damaged goods;

• Defective goods;

• Incorrect products;

• Product conformity;

• Warranties;

• Refunds;

• Repairs;

• Replacements; and

• Other mandatory consumer remedies.

Where applicable law provides a customer with rights that are more favorable than the terms described in this Shipping Policy, the applicable law will control.

Nothing in this policy is intended to reduce any statutory protection available to a customer.

12. Policy Changes

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping practices;

• Fulfillment operations;

• Shipping carriers;

• Delivery services;

• International shipping requirements;

• Store procedures;

• Product ranges;

• Business operations; or

• Applicable legal requirements.

Changes will be posted on mondressya.shop together with an updated “Last Updated” date.

The version of this Shipping Policy in effect when an order is placed will generally govern that order, except where a later change is required by applicable law or provides more favorable rights to the customer.

Customers are encouraged to review this Shipping Policy periodically when placing future orders.

13. Contact Information

For questions about order processing, shipping, tracking, delivery, address changes, cancellations, delayed packages, lost packages, damaged shipments, incorrect shipments, or other shipping-related matters, contact:

Legal Seller: MARICEL VILLASIS
Store Name: mondressya.shop
Products: Clothing, apparel, fashion items, and related merchandise
Email: info@mondressya.shop
Phone: +1 (408)-489-0517
Business Contact Address: 4390 QUIMBY RD, SAN JOSE, CA 95148, United States
Return Address: 4390 QUIMBY RD, SAN JOSE, CA 95148, United States