Refund policy

This Return and Refund Policy applies to purchases accepted through mondressya.shop. It is administered by Mondressya. It should be read with the Terms of Service, Shipping Policy, and any product-specific condition disclosed before checkout. Nothing in this policy limits a non-waivable right or remedy available under applicable U.S. consumer law.

1. Return Window

A customer may request a standard return within 30 calendar days after the order is shown as delivered to the delivery address. If separate parcels arrive on different dates, the 30-day period for each item begins on the delivery date of that item. A request is made on time when the customer emails the store before the period expires, even if the approved parcel is shipped back afterward within the authorization deadline.

The 30-day window is our store policy for eligible change-of-mind returns. A different period may apply where a product page, promotion, manufacturer program, statutory cancellation right, or mandatory legal remedy expressly gives the customer more protection. A customer who discovers a latent defect after the 30-day window should still contact us because warranty or statutory rights may remain available.

2. Starting a Return

Before sending anything, email info@mondressya.shop with the order number, item name, quantity, reason for the request, and preferred outcome. Include clear photographs of the product, packaging, shipping label, model or serial information, and damage or defect when those details are relevant. We may ask reasonable follow-up questions to identify the correct item, determine condition, prevent fraud, or select the appropriate remedy.

If the request is approved, we will provide return instructions and, when applicable, an authorization reference or shipping label.

The authorized return address is:

mondressya.shop
4390 QUIMBY RD
SAN JOSE, CA 95148
United States

Items sent without authorization, sent cash-on-delivery, or sent to an unconfirmed address may be refused or delayed. Authorization is not final acceptance; the returned item remains subject to inspection.

3. Standard Eligibility Conditions

To qualify for a change-of-mind return, an item must ordinarily be unused, unworn, unwashed, unaltered, clean, complete, and in resaleable condition.

It should include the original retail packaging, protective materials, tags, labels, accessories, gifts, certificates, components, and promotional items supplied with it.

Security seals, identifying labels, care labels, brand labels, size labels, and manufacturer packaging must not be removed or altered where doing so affects condition or traceability.

Reasonable handling needed to inspect an item does not automatically disqualify it, but use beyond what is reasonably necessary to assess its nature, characteristics, size, fit, material, color, or suitability may affect eligibility.

We may deny a change-of-mind return or reduce the refundable amount to reflect missing parts, removed tags, damage, contamination, staining, odors, avoidable wear, alteration, or diminished value where applicable law permits.

4. Category-Specific Conditions

Because mondressya.shop primarily sells clothing, apparel, fashion items, and related merchandise, additional return conditions may apply to certain products.

Worn, washed, altered, tailored, hemmed, scented, stained, snagged, torn, damaged, or tag-removed garments are not eligible for a voluntary change-of-mind return unless applicable law requires otherwise.

Clothing should be tried on carefully and only for the purpose of evaluating fit, size, appearance, and suitability.

Items showing signs of extended wear, perfume, deodorant, cosmetics, makeup, body oils, smoke, washing, laundering, pet hair, staining, or other contamination may be refused for a voluntary return where legally permitted.

Intimate apparel, underwear, swimwear, bodysuits, lingerie, hosiery, earrings, or other hygiene-sensitive items must remain sealed or retain any required hygiene strip or protective liner unless the product is defective or applicable law requires another remedy.

Customers are responsible for reviewing the size chart, garment measurements, fabric information, care instructions, color information, product descriptions, and clearly disclosed return restrictions before purchase.

Small variations in color may occur because of lighting, photography, screen calibration, production batches, or fabric characteristics. Such minor differences do not automatically constitute a defect where the product remains materially consistent with its description.

A category restriction does not apply where the product is defective, unsafe, materially misdescribed, incorrectly supplied, or otherwise subject to a mandatory legal remedy.

5. Non-Returnable Items

The following are not eligible for a standard change-of-mind return when the restriction is lawful and appropriately disclosed:

• Gift cards;

• Downloadable or digital products after supply begins;

• Personalized or custom-made goods;

• Made-to-order clothing;

• Custom-sized or altered garments;

• Special-order items sourced specifically for the customer;

• Final-sale or clearance items identified as such before purchase;

• Opened or used hygiene-sensitive goods;

• Underwear or intimate apparel where hygiene protection has been removed;

• Swimwear where the hygiene liner has been removed;

• Perishable or consumable goods;

• Hazardous materials; and

• Any item prohibited from return by health, safety, transport, or regulatory rules.

We may also refuse goods that are counterfeit, substituted, materially different from the item originally supplied, missing identifying labels, or otherwise not the merchandise originally purchased from mondressya.shop.

A non-returnable classification does not excuse us from addressing damage, defect, incorrect supply, misleading description, product safety concerns, recall, or another issue for which applicable law provides a remedy.

6. Damaged in Transit

Inspect the outer packaging and product as soon as reasonably possible after delivery.

If damage is visible, photograph the parcel before opening when safe to do so, and then photograph the internal packaging and product.

Contact us promptly, preferably within seven calendar days after delivery, so we can preserve relevant carrier evidence.

A delayed report does not automatically remove a statutory right, but it may make it more difficult to determine whether the damage occurred during transportation or after delivery.

Do not discard the packaging, labels, inserts, protective material, or damaged merchandise until we confirm that they are no longer required.

Depending on the circumstances, we may arrange:

• A replacement;

• Replacement components;

• A return;

• A partial refund accepted by the customer;

• A full refund; or

• Another remedy required by applicable law.

We will not require a customer to bear reasonable return shipping costs for an item confirmed as damaged in transit where a return is required.

7. Defective, Unsafe, or Misdescribed Products

If a product appears defective, unsafe, materially damaged, or materially different from its description, discontinue use where continued use could cause harm or additional damage.

Contact info@mondressya.shop with the order number, product details, description of the issue, and supporting evidence reasonably available.

For clothing products, defects may include significant manufacturing faults such as:

• Broken or defective zippers;

• Open or defective seams;

• Material holes existing on arrival;

• Missing components;

• Major printing or embroidery defects;

• Incorrect labeling;

• Materially incorrect size compared with the product supplied;

• Significant manufacturing stains or contamination; or

• Other defects materially affecting normal use.

The appropriate remedy depends on the product, severity of the issue, time since delivery, available replacement inventory, manufacturer coverage, and applicable law.

Possible outcomes may include replacement, repair where appropriate, price adjustment, return, refund, or another available legal remedy.

Manufacturer warranty support may be used where efficient, but it does not replace any responsibility of mondressya.shop that cannot lawfully be excluded.

8. Incorrect or Missing Items

If a parcel contains the wrong item, wrong size, wrong color, wrong style, wrong quantity, or is missing an item shown as included in the shipment, first review the packing information and check for split-shipment notifications.

Contact info@mondressya.shop promptly with:

• Your order number;

• Photographs of everything received;

• Photograph of the shipping label;

• Photograph of the packaging;

• Product name;

• Size and color ordered; and

• A description of the issue.

We may verify parcel weights, scanning records, warehouse records, inventory records, packing records, or other relevant fulfillment information before resolving the issue.

When we confirm that we supplied an incorrect product, size, color, or quantity, we will provide an appropriate correction without charging the customer for reasonable return shipping when a return is required.

The customer must keep the incorrectly supplied item secure and in substantially the condition in which it was received while waiting for instructions.

Keeping, wearing, washing, altering, selling, giving away, or disposing of a mistakenly supplied item after return instructions have been provided may affect the available resolution, subject to applicable law.

9. Return Shipping Costs

For an approved voluntary change-of-mind return, the customer is responsible for the return shipping cost unless we expressly state otherwise.

Customers should use:

• A trackable shipping service;

• Appropriate insurance where the value justifies it; and

• Packaging suitable for protecting the returned merchandise.

We are not responsible for a customer-arranged return that is lost, damaged, misdirected, or delivered to the wrong address before it reaches our authorized return destination, except where applicable law provides otherwise.

If we confirm that an item was damaged on arrival, defective, materially misdescribed, or incorrectly supplied, we will provide or reimburse a reasonable authorized return method when a return is necessary.

Do not purchase expedited, oversized, premium, or unusually expensive return services without our written approval because reimbursement may be limited to the reasonable authorized return method.

10. Packaging and Safe Return

The customer must package an approved return in a manner reasonably designed to protect the merchandise from ordinary transit risks.

Where available, use the original shipping bag, garment bag, box, protective wrapping, inserts, or similar packaging.

Returned clothing should be folded and packaged carefully to prevent unnecessary damage, contamination, moisture exposure, tearing, crushing, or loss of accessories.

All original tags, accessories, belts, straps, detachable decorations, packaging components, and other included merchandise should be returned where required.

Customers should not intentionally damage, alter, wash, clean, repair, or modify merchandise before returning it unless we specifically instruct them to do so.

If a return is received materially damaged because it was inadequately packaged by the customer, this may affect the refundable amount to the extent permitted by applicable law.

11. Inspection Process

After a return is received, we inspect:

• Product identity;

• Size and color;

• Completeness;

• Condition;

• Packaging;

• Original tags;

• Signs of wear;

• Signs of washing;

• Stains;

• Odors;

• Alterations;

• Damage; and

• The issue reported by the customer.

Routine inspection is normally completed within five business days after the returned merchandise is received.

High-volume periods, complicated claims, carrier investigations, suspected fraud, or other circumstances requiring additional review may take longer.

If materially additional time is required, we will communicate this where reasonably practicable.

If the item meets the approved return conditions, we will proceed with the agreed remedy.

If it does not meet the return conditions, we will explain the material reason and available options.

Those options may include returning the product to the customer at the customer's reasonable cost, providing a lawful reduced refund reflecting diminished value, or denying a voluntary change-of-mind return.

Rights relating to defective, damaged, unsafe, or misdescribed products are assessed separately from voluntary change-of-mind eligibility.

12. Refund Method and Timing

Approved refunds are issued to the original payment method unless the customer agrees to another lawful refund method or the original payment method is unavailable.

We do not normally provide cash refunds for purchases originally paid by credit card, debit card, PayPal, digital wallet, or another electronic payment method.

Once a returned item has been received, inspected, and approved, or once a refund has otherwise been approved without requiring a physical return, mondressya.shop will process and submit the approved refund to the original payment method within seven (7) calendar days from the date the refund is approved.

The seven (7) calendar day refund processing period begins when mondressya.shop confirms that the refund has been approved.

Customers will normally receive an email notification after the refund has been processed and submitted.

After mondressya.shop submits the refund, the actual amount may not appear immediately in the customer's account.

Banks, credit card issuers, payment networks, PayPal, digital-wallet providers, buy-now-pay-later providers, and other payment processors may require additional processing time before the refund appears on the customer's statement or account.

Any additional processing or posting time required by the customer's bank or payment provider is outside the direct control of mondressya.shop and is separate from our seven (7) calendar day refund processing period.

If more than seven (7) calendar days have passed since the refund was approved and the customer has not received confirmation that the refund was submitted, the customer should contact:

info@mondressya.shop

Please include the order number and relevant refund details so that we can investigate the status.

If we confirm that the refund was successfully submitted but the amount has not yet appeared in the customer's account, the customer may also need to contact the bank, card issuer, or payment provider regarding its internal posting time.

The refundable amount includes the approved purchase price and applicable taxes.

Where standard outbound shipping was provided free of charge, there is no outbound standard shipping amount to refund.

Optional paid upgrades, expedited shipping, premium delivery services, gift wrapping, or other completed services are not refundable to the extent they were properly performed and applicable law permits those amounts to be excluded.

Any lawful deduction from a refund, including an authorized deduction for diminished value or another amount permitted under this Return and Refund Policy and applicable law, will be reasonably explained to the customer.

13. Exchanges

An exchange is subject to return approval and replacement availability.

Customers who require another size, color, or style should contact info@mondressya.shop.

To avoid unnecessary delay, we may process the original product as a return and ask the customer to place a new order for the preferred replacement.

Price differences, applicable taxes, shipping methods, and promotions are based on the replacement transaction unless we expressly agree otherwise.

A promotional price applied to the original item does not guarantee that a different product, color, size, or later replacement order will receive the same promotional price.

For a confirmed defect, damaged product, or incorrect item, we may ship a replacement after evidence review, carrier collection, or receipt of the original item, depending on the circumstances, available inventory, and risk.

Replacement merchandise remains subject to applicable consumer rights and any warranty or legal protection that cannot lawfully be excluded.

14. Cancellations and Order Changes

A cancellation or order-change request should be emailed to info@mondressya.shop as soon as possible.

We can only guarantee cancellation if the cancellation has been processed before the order enters fulfillment or is dispatched.

Requests to change:

• Shipping address;

• Size;

• Color;

• Quantity;

• Product; or

• Other order information

may not be possible after fulfillment processing or shipping-label creation has begun.

If the order has already shipped, the customer may request a return after delivery, subject to the eligibility requirements described in this policy.

Refusing delivery is not a substitute for obtaining appropriate return instructions.

We may cancel an order before acceptance or shipment because of:

• Stock unavailability;

• Pricing error;

• Listing error;

• Payment failure;

• Suspected fraud;

• Export restriction;

• Delivery restriction;

• Product recall;

• Safety concern; or

• Inability to complete the transaction lawfully.

If we cancel an order for one of these reasons, we will not charge the affected amount or will process an appropriate payment reversal or refund.

15. Refused, Unclaimed, or Undeliverable Parcels

If a parcel is refused, unclaimed, or returned because of:

• An incomplete address;

• Incorrect address;

• Inaccessible location;

• Unavailable recipient;

• Customer-responsible unpaid import charges;

• Failure to collect a parcel; or

• Repeated failed delivery attempts,

we will inspect the parcel when it is returned.

A refund, if eligible, may be reduced by actual reasonable return, storage, brokerage, or re-delivery costs incurred by us, but only where permitted by applicable law and after the relevant costs are reasonably explained.

If the carrier returns a parcel because of an addressing, fulfillment, or shipping error attributable to mondressya.shop, we will correct the issue without charging the customer.

Customers should not assume that a parcel returned by a carrier automatically cancels the underlying sale.

Please contact info@mondressya.shop so that we can determine whether re-delivery, address correction, cancellation, or refund is appropriate.

16. Gifts, Bundles, and Promotions

A returned bundle must ordinarily include all components unless an individual component is independently defective or we authorize a partial return.

If a free gift, multi-buy discount, threshold discount, promotional credit, bundle price, or other promotional benefit depended on the customer retaining a returned product, the refund may be recalculated to reflect the products retained.

Any recalculation will not exceed the promotional benefit actually received and will comply with applicable law.

Where an eligible product was purchased as a gift, an approved refund will normally be returned to the original payment method used by the purchaser rather than being paid directly to the gift recipient, unless applicable law or our written agreement requires otherwise.

Gift cards themselves are not redeemable for cash except where required by applicable law.

Store credit, when voluntarily accepted by the customer, is governed by its stated terms and applicable legal requirements.

17. Warranty Coordination

Certain merchandise may include a manufacturer warranty or other product-specific warranty.

Customers should retain their order confirmation, invoice, product information, and other relevant proof of purchase.

We may assist a customer in contacting a manufacturer where that process provides technical expertise or a faster resolution.

Any manufacturer warranty is additional to, and does not replace, rights against mondressya.shop that cannot legally be excluded.

Unauthorized modification, misuse, incorrect care, failure to follow washing or garment-care instructions, accidental damage, excessive wear, or ordinary wear and tear may fall outside a voluntary warranty.

Each issue will be assessed based on its actual circumstances.

We do not deny a mandatory legal remedy merely because a customer did not purchase an optional protection plan or additional warranty.

18. Chargebacks and Disputes

Customers are encouraged to contact info@mondressya.shop first so that we can investigate the issue and attempt a direct resolution.

A payment chargeback does not automatically cancel all underlying obligations and may pause a parallel refund while the payment provider reviews the same transaction.

We may provide truthful and relevant:

• Order records;

• Customer communications;

• Tracking information;

• Delivery records;

• Return records;

• Refund records; and

• Applicable policy information

to a bank, card network, PayPal, payment processor, or other payment provider when responding to a payment dispute.

Nothing in this section prevents a customer from using a lawful payment dispute, regulatory complaint, small-claims process, court process, or another remedy available under applicable law.

Customers should provide accurate information in a payment dispute and should not obtain duplicate recovery through both a completed merchant refund and a chargeback for the same transaction.

19. Abuse and Fraud Prevention

We may refuse a discretionary return, require reasonable additional verification, or restrict future transactions where there is reasonable evidence of:

• Return substitution;

• Returning a different item;

• Empty-box claims;

• Product or tag mismatch;

• Intentional damage;

• Repeated non-receipt claims inconsistent with reliable carrier evidence;

• Wardrobing;

• Wearing merchandise and returning it as unused;

• Promotional abuse;

• Chargeback abuse; or

• Another fraudulent pattern.

Any decision will be proportionate to the available evidence and will not override mandatory consumer rights relating to a genuine defective, damaged, unsafe, misdescribed, or incorrectly supplied product.

Personal information used for fraud-prevention purposes is handled in accordance with our Privacy Policy and applicable law.

We will not use fraud-prevention controls to discriminate unlawfully or to avoid genuine consumer obligations.

20. U.S. Consumer, Warranty, and State-Law Rights

The United States does not provide a general nationwide cooling-off right for ordinary online retail purchases solely because a customer changes their mind.

Our 30-calendar-day return option is therefore a voluntary mondressya.shop store policy except where a specific federal, state, or local law independently provides the customer with a return or cancellation right.

We will follow any stricter state disclosure, refund, warranty, or consumer-protection rule that applies to a particular transaction.

Goods may carry express warranties created by:

• Product descriptions;

• Written warranty documents;

• Manufacturer promises; or

• Other legally enforceable statements.

Applicable state commercial law may also provide implied warranties, including warranties of merchantability and fitness for a particular purpose, subject to state-specific rules and lawful limitations.

Some states restrict or prohibit particular warranty disclaimers.

Where a merchant or manufacturer provides a written warranty on a consumer product, applicable federal requirements, including the Magnuson-Moss Warranty Act and relevant Federal Trade Commission requirements, may apply.

A voluntary 30-day return deadline does not shorten a separate warranty, product-safety, product-liability, or other mandatory legal right.

Products that are defective, unsafe, materially misdescribed, counterfeit, incorrectly supplied, or inconsistent with an applicable warranty are reviewed separately from voluntary change-of-mind returns.

Depending on the applicable law, facts, and warranty, available remedies may include:

• Repair;

• Replacement;

• Refund;

• Price adjustment;

• Damages; or

• Another available legal remedy.

We do not represent that every U.S. state has identical consumer or warranty laws.

To request a voluntary return or report a product issue, contact:

Legal Seller: MARICEL VILLASIS
Store Name: mondressya.shop
Products: Clothing, apparel, fashion items, and related merchandise
Email: info@mondressya.shop
Phone: +1 (408)-489-0517
Business Contact Address: 4390 QUIMBY RD, SAN JOSE, CA 95148, United States
Return Address: 4390 QUIMBY RD, SAN JOSE, CA 95148, United States

Please include your order number, product information, request, relevant dates, and supporting information reasonably available.

We will distinguish between voluntary returns, shipping damage, defective merchandise, incorrect products, warranty matters, safety concerns, and legal claims so that the appropriate process and remedy can be applied.